AI Receptionist Service Terms
Effective August 30, 2026
These Service Terms apply to the Sharifah AI Receptionist service provided by Ask Sharifah Holdings, LLC, doing business as Sharifah AI. By subscribing, you agree to these terms and the Sharifah AI General Terms and Privacy Policy. If these terms conflict with the General Terms on a matter specific to the AI Receptionist, these Service Terms control.
1. The Service
Sharifah AI provides a managed, artificial intelligence powered telephone receptionist configured using information you supply. Depending on your selected setup, the service may greet callers, answer approved questions, collect messages, qualify inquiries, provide links or scheduling information, summarize calls, and attempt live transfers. Features depend on technical availability and the information you approve.
2. Monthly Subscription
The service costs $24.99 per month unless a different written promotion or agreement applies. The subscription fee keeps the managed receptionist service active and does not include connected calling minutes. Subscriptions renew automatically until canceled. You authorize Stripe, or another approved payment processor, to charge the payment method on file.
3. One Time Setup Fee
A one time $25 setup fee is charged at enrollment. This fee covers the initial configuration and testing of the managed AI receptionist using the business information and instructions you provide. The setup fee is separate from the monthly subscription and prepaid calling balance.
4. Prepaid Calling Balance
At enrollment, you purchase a separate $10 prepaid calling balance. Calls are charged at $0.25 per connected minute. Connected time is calculated from answered connection through disconnection, prorated by the second and rounded up to the nearest cent. Call transfers and other connected telephone time may also use the balance. Unanswered calls that never connect are not charged as connected minutes.
5. Automatic Reloads
You may use the entire prepaid calling balance. Only after the balance is depleted do you authorize a $10 automatic reload to the payment method on file, providing the next 40 connected minutes at the current $0.25 per minute rate. Reloads are not monthly fees. You are responsible for keeping a valid payment method on file.
6. Failed Payments and Service Pauses
If a subscription payment, reload, or other authorized charge fails, Sharifah AI may immediately pause call answering, transfers, or other service functions. Service may remain paused until the amount due is paid and a valid payment method is available. Sharifah AI is not responsible for missed calls, lost opportunities, or other effects of a payment related pause.
7. Usage Records
A customer usage dashboard is not included unless separately offered in writing. Sharifah AI maintains internal usage and transaction records and may provide receipts or statements upon request. You must report a disputed usage charge promptly and no later than 30 days after the charge appears.
8. Setup and Customer Responsibilities
You must provide complete and accurate business information, approved answers, business hours, policies, transfer numbers, scheduling links, and other requested materials. You are responsible for reviewing and approving the receptionist configuration before launch and for notifying Sharifah AI when your business information changes. You may not provide content you do not have permission to use.
9. AI Limitations
Artificial intelligence can misunderstand a caller, provide an incomplete answer, or fail to follow an intended path. Sharifah AI does not guarantee perfect accuracy, uninterrupted availability, completed transfers, appointments, leads, sales, revenue, or any particular business result. The service is an operational aid and is not a substitute for your judgment or follow up.
10. Emergency and Professional Advice Restrictions
The service is not an emergency service and must not be presented as capable of reaching 911 or other emergency responders. It may not be used to provide medical, legal, tax, financial, mental health, or other licensed professional advice. Customers in regulated industries are responsible for obtaining appropriate legal and compliance review before use.
11. Call Recording, Consent, and Privacy
You are responsible for complying with all laws that apply to telephone calls, recording, transcription, monitoring, artificial intelligence disclosure, telemarketing, consent, privacy, and data retention in every location where you or your callers operate. If recording or transcription is enabled, you must ensure callers receive any legally required notice and consent request. Do not use the service for unlawful robocalling, spam, harassment, deception, or unsolicited marketing.
12. Telephone Numbers and Transfers
Telephone numbers, carriers, calling routes, transfers, and related features are supplied through third party providers and may change or become unavailable. A number remains subject to provider rules and may not be portable. Sharifah AI may replace a number when reasonably necessary to maintain service.
13. Third Party Providers
The service relies on payment processors, telephone carriers, AI providers, hosting services, and other vendors. Their outages, restrictions, and processing times may affect the service. You authorize Sharifah AI to share information with these providers as reasonably necessary to operate and secure the service.
14. Cancellation and Refunds
You may cancel the monthly subscription before your next renewal by selecting the cancellation option on the AI Receptionist page or emailing sharifah@asksharifah.com from the email address associated with your subscription. Cancellation stops future monthly renewals but does not reverse charges already incurred. Subscription fees, used calling charges, and automatic reloads are nonrefundable except where required by law. Any unused prepaid balance has no cash value, is nontransferable, and expires when the account has been closed for 90 days, unless applicable law requires otherwise.
15. Suspension and Termination
Sharifah AI may suspend or terminate service for failed payments, unlawful or abusive activity, security risks, inaccurate information, violation of these terms, or conduct that creates unreasonable technical or legal risk. You remain responsible for charges incurred before suspension or termination.
16. Limitation of Liability
To the fullest extent permitted by law, Sharifah AI and Ask Sharifah Holdings, LLC will not be liable for indirect, incidental, special, consequential, exemplary, or lost profit damages, including lost calls, leads, sales, data, or business opportunities. Total liability relating to the service will not exceed the amount you paid for the service during the three months before the event giving rise to the claim.
17. Indemnification
You agree to defend, indemnify, and hold harmless Sharifah AI, Ask Sharifah Holdings, LLC, and their providers from claims arising from your business content, instructions, call practices, failure to obtain required consent, unlawful use, regulated activity, or violation of these terms or applicable law.
18. Changes
Sharifah AI may update these terms, pricing, minute rates, reload thresholds, or technical features by providing reasonable notice when required. Continued use after an effective change constitutes acceptance. Material pricing changes will apply no earlier than the next renewal or as otherwise stated in the notice.
19. Governing Law
These terms are governed by the laws of the State of California, without regard to conflict of law rules. Any dispute will be handled under the dispute provisions in the Sharifah AI General Terms, except where applicable law provides otherwise.
20. Contact
Questions, cancellations, and billing concerns may be sent to sharifah@asksharifah.com or 562 822 0965.
Important: These terms are a business draft and should be reviewed by a qualified attorney before public launch, especially for call recording, telecommunications, automatic renewal, and state privacy requirements.